Seller Help & FAQs

If you are as passionate as us to make this world sustainable and great for our current and future generations, and you have products that help do that, then please come onboard. Join our Green Collab Club.

If you have sustainable lifestyle products that are certified and you are manufacturing or curating :

• Upcycled
• Recycled
• Chemical free
• Zero waste
• Slow fashion
• Repurposed
• Carbon Neutral
• Hand-Made Organic

You may join the band wagon to help everyone become an Enviro Citizen and to adopt to sustainable lifestyle in their own possible way.

If you are a small scale industry , Self-help group , NGO or a foundation, we encourage you to use our platform to sell marvels of your craftsmanship.

We currently do not list food and any edible items on the platform.

We only promote products that are not harmful for the environment and lets you lead a sustainable lifestyle

We support circular economy

We connect customers with your product story and you directly

We give you an excellent support whatever needed to enable you on the platform

We help with in demand services like Photo shoot etc

We help you share your thoughts with our customer base through blogs

The entire registration process on Upciclo is online.

Step 1: Register with Us through the home page – You may refer to the video for self-help

You would receive a verification email on the registered email ID, please click "verify" button for your account to be activated.

Step 2: Please provide details for your KYC. You may refer to the video for self-help.

After KYC is finished we approve you as seller and you will get a confirmation email to go to next step.

Step 3: Please complete your seller profile with us as we need details like bank account etc to be able to make payments. You may refer to the video for self-help.

All the above steps can be done and finished within a day.

*For some categories and type of products we need you sign some special agreements and we will contact you via email.

Please ensure to check your mailbox (spam and promotions) included for our notifications.

Upciclo has partnered with industry’s best aggregators for logistics, for you to get best and quick delivery service across 21000 pin codes in India. We are currently only shipping Pan India.

You will be notified via email from Upciclo team (please check it at various times every day) when an order is made for your product. Please check in spam and promotions folder.

You may also check for orders when you login to your dashboard and click “My Orders History”.

Since we disable out of stock items from the sellers on our website, we expect that the order received will be processed within 24 – 48 business hours so customer experience with us is great.

In case of any unforeseen and unplanned delay , please talk to our seller support team at 9027209210 or write to us on [email protected] and we will do our best to communicate with the customer. You may also contact customer directly with update you may have.

Under any circumstances please keep our team informed for a seamless hassle free communication.

You would need to login to your dashboard and click "My orders History" to see all orders.

The orders not processed will be in "Pending" state and you will need to click "Create shipment"

You will see this button only it is a live order and is not cancelled.

You will need to enter the dimensions in CM and the weight in Kgs so if the product is 300 gms please mention as

This is pop up box that comes up when you click "Create Shipment"

You will see the below options once your shipment is created.

Please click Label button to print and attach the label to the shipment. Please slip in your GST invoice to the customer within the package.

Please see the video for the detailed process representation.

Our rates are by Zone and we are tied up with teh best shipping partners in the country. The rates are pre GST , 18% on the existing rates are applicable. 

Please note these are standard rates for standard domensions but they vary based on the volumetric and dead weight hence accurate measurements and compact packaging is teh best way to get optimum costs of shipping. 

Our delivery partners are :

As you know our model has changed from April 2022, and now we are charging lower commisions from sellers than before. Hence we are not contributing to the shipping costs anymore.

Please see the below charges applicable for shipping that you will be paying while using our shipping. These are base prices and there has been an increase of 40% hike in fuel surcharge from May 1st 2022. 

* These rates are applicable where the customer has not paid for the shipping overall or has paid partially as standard charges or has paid shipping between multiple vendors in an order.

* Eg; customer pays 60 rs as standard charges but the cost of shipping is 105 rs. In such case ,the excess of 45 rs depending on the zone would be passed to the seller 

* The shipping is applicable for all individual products or as package , not at order level.

* Upciclo's contribution to each shipping by Zone is given for a reference and is subject to changes as per company's discretion.

Disclaimer : Upciclo is not responsible for revised charges from shipping team in case your dimensions and dead wright had fluctuation due to which the final shipping cost was impacted.

Hence we request you to please ensure compact packaging. Also when booking shipment using Upciclo's logistics please mention the dimensions and weight accurately.